shipping and returns
shipping
Shipments within the territory of the Republic of Poland are carried out through courier companies DPD and INPOST. Delivery time is from 2 to 7 working days.
International shipments (to EU countries) are handled by the courier company DPD. The order processing time is between 3 and 14 business days.
International shipments (to countries outside the EU) are processed through courier companies DHL and UPS. The order processing time is up to 14 business days.
returns
To return purchased goods, the Customer should inform the Seller of their intention to return the purchase within 14 days of receiving the shipment.
The entire contents of the package should be returned (undamaged goods/plastic recycling bags).
The return package should include a return form with the attached receipt (return form).
After the return form is positively reviewed, the refund will be processed within 14 days to your bank account from the date the package is delivered to the return point. The refund only covers the cost of the returned goods. The shipping cost of the package to the Customer is non-refundable. Additionally, cash on delivery payment option is not available for return orders.
The cost of sending the return shipment is the responsibility of the Customer.
Send the package through the courier company of your choice.
Return point address: